File a Claim

Auto Service Agreement Claims

If you are experiencing a mechanical breakdown please have the repair facility file a claim by filling out the form below. Your request will be handled promptly. If we need any additional information we will reach out to you. 

If you are a policy holder with questions on how to file a claim please give us a call at 888-964-1899 option 2.

If you are a repair facility with questions concerns or checking status please call 888-964-1899 option 3.

Repairs performed on an emergency basis must be reported the next business day for consideration, otherwise the claim will be denied for no prior authorization.


Lockbox addresses
Lockbox addresses
Riley C.
Riley C.
Dallas, TX
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Buying a car has always been a chore for me and my husband. During the purchasing process we met with a finance manager and when he suggested we buy the Protection Plan, I thought it was just another way for the dealership to make money. We weighed out the options and finally agreed to buy a contract, and we are so glad we did! The dealership and HWG have been a pleasure to deal with.
Jonathan H.
Jonathan H.
New York, NY
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Having the ability to offer customers a HWG Protection Plan makes my job easy. I have always understood that to be an excellent salesperson, you need to believe in what you are selling. I have so much faith in HWG that I bought contracts for both of my own personal vehicles.
Ellen P.
Ellen P.
Las Vegas, NV
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I bought my Volvo with the intentions that I would be keeping it for quite a few years. As luck would have it, a month after the manufacturer’s expired, my power window stopped working. That’s when my HWG Service Contract kicked in and everything was repaired at no cost to me. Having that extra protection has been nothing but a pleasant experience for me and my car!
Richard S.
Richard S.
Miami, FL
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We have been selling HWG Service Contracts for over 10 years now, and it is still the only extended service plan we make available to our customers. The employees at HWG have always stood behind their product and have not only provided us with superior customer service but have gone beyond our expectations countless times.
Aimee T.
Aimee T.
Atlanta, GA
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When I was buying my vehicle and the salesperson mentioned a service protection plan, my first response was “thanks but no thanks”. But after he politely explained and showed me how extensive the list of coverage was, I was impressed enough to buy it. Well 3 years have passed and I think the has more than paid for itself. I’m convinced I made the right decision!
Dave N.
Dave N.
Chicago, IL
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The day I brought home my newly purchased Mercedes for the first time was one of the fondest memories of my life. So, you can imagine how distraught I was when my air conditioning failed 300 miles from home while I was vacationing with my family. I called HWG and not only did they find a local repair shop for me, but they helped speed up things very quickly to get me back on the road and vacationing with my family in no time.
Ron S.
Ron S.
Boston, MA
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As a service manager for over 25 years, I have had dealings with numerous service contract companies and insurance companies. HWG is by far the finest and most pleasurable to work with. Their friendly, courteous staff makes the claim process easy and painless. I recommend HWG to all my service customers.
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