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Your Dealer Experience

What is Your Dealership Experience (YDE)?

YDE is a digital platform designed to enhance the claims experience for repair facilities, Agents, and Dealers. YDE aims to go beyond one-time service interactions by creating a streamlined and positive experience that fosters customer retention and repeat business.

The platform is user-friendly and leverages automation to simplify the claims submission process,
making it fast, seamless, and efficient.

How Does YDE Work?

At its core, YDE uses advanced process automation to ensure that a parts and labor limited warranty is captured on every eligible repair order (RO).

KEY FEATURES OF YDE AUTOMATION

Digital Warranty Access

Repair facilities can receive a digital version of the customers’ warranty coverage for easy viewing and reference.

Automatic Warranty Capture

YDE integrates with the DMS
(Dealer Management System) to automatically attach a parts/labor limited warranty to all qualifying ROs, excluding routine maintenance and other specified operations via administrator/dealer-defined settings.

Data Integration

The DMS integration also allows YDE to collect and store relevant claim data for use by warranty administrators.

CLAIMS AUTOMATION

Digital Warranty Access

When service is needed, customers or service providers can easily submit a claim directly from their mobile device using YDE’s intuitive user interface.

Real-Time Communication

Repair facilities can quickly communicate with HWG Claims Adjusters to check for status updates, submit missing information, or resolve questions efficiently.

Are you ready to expedite your digital claims experience?
Schedule your personalized training or reach out to learn more.
SCHEDULE YOUR TRAINING
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Available in the App Store for both iOS & Android

We Offer Comprehensive Training & Support

HWG offers comprehensive training to ensure a smooth transition and maximize the platform’s impact on customer service and claims resolution

BRIDGING THE GAP

Training is designed to bridge the communication gap between repair facilities and Adjusters, allowing teams to spend more time focusing on the customer and less time managing the claims process.

The result? A faster, more seamless customer experience.

Training Options

One-on-One Personalized Training
Customized sessions on the YDEM platform to fit your specific needs and workflow.

Group Training
Ideal for teams or departments, helping ensure consistency across the board.

Video Reference Guides
On-demand video tutorials are available for quick refreshers or onboarding new team members.

Cross-Platform Compatibility
The YDE software works alongside most existing platforms, ensuring easy integration with your current systems.

Reach out for info

Getting Started with YDE is Quick & Easy!

Schedule
Your Training

SCAN OR CLICK QR CODE TO SETUP A TIME TO MEET WITH A TRAINER

Reach Out
For More Info

LEARN MORE ABOUT THE PLATFORM, FEATURES, AND SUPPORT OPTIONS

FAQ for Strategic DX Portal Submission

GENERAL QUESTIONS

What are the hours of submission?

Claims can be submitted 24/7, 365 days a year. Claims are adjudicated during normal business hours: 7:00 AM – 7:00 PM CST.

Who do I contact for support?

Michael Sosa – Client Support Manager
📧 Email: michael@headstartwarrantygroup.com
📞 Call: 469-574-4059

Do we receive notifications on claim submissions?

Yes! Notifications are available via portal, email, smartphone, or tablet (if the app is downloaded).

How do I set up my account

Michael will create your account and test your login. You’ll receive credentials—just log in and you’re ready to go.

Is training required?

No training isn’t required—the portal is simple to navigate. Demo videos are provided during onboarding.
If you feel training is needed, scan the QR code and schedule a session with Michael.

TECHNICAL QUESTIONS

Profile Access

Users can reset passwords, update email addresses and phone numbers. For changes like shop name, contact Michael.

How long before we receive an update on claim submission?

Portal claims take priority. Average turnaround: 20 minutes to 1 hour, depending on submission details.

How do we send documents (TSB, records, etc.)?

Use the Messaging section:
Click Attachment, select your file, and hit Send.
(Do NOT add documents to the Claim section after submission.)

Are we limited on messages we can send?

No! Send as many messages as needed—just like calling for updates.

Can we still call in a claim?

Yes, but portal claims take priority. Eventually, claims will be processed only through the portal.

Is there a fee for shops or do they need to be associated with HWG?

No! It’s free for users, and ANY shop can be set up. All products can be administered via the portal.

Schedule Your Training

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Riley C.
Riley C.
★★★★★
Dallas, TX
Buying a car has always been a chore for me and my husband. During the purchasing process we met with a finance manager and when he suggested we buy the Protection Plan, I thought it was just another way for the dealership to make money. We weighed out the options and finally agreed to buy a contract, and we are so glad we did! The dealership and HWG have been a pleasure to deal with.
Jonathan H.
Jonathan H.
★★★★★
New York, NY
Having the ability to offer customers a HWG Protection Plan makes my job easy. I have always understood that to be an excellent salesperson, you need to believe in what you are selling. I have so much faith in HWG that I bought contracts for both of my own personal vehicles.
Ellen P.
Ellen P.
★★★★★
Las Vegas, NV
I bought my Volvo with the intentions that I would be keeping it for quite a few years. As luck would have it, a month after the manufacturer’s expired, my power window stopped working. That’s when my HWG Service Contract kicked in and everything was repaired at no cost to me. Having that extra protection has been nothing but a pleasant experience for me and my car!
Richard S.
Richard S.
★★★★★
Miami, FL
We have been selling HWG Service Contracts for over 10 years now, and it is still the only extended service plan we make available to our customers. The employees at HWG have always stood behind their product and have not only provided us with superior customer service but have gone beyond our expectations countless times.
Aimee T.
Aimee T.
★★★★★
Atlanta, GA
When I was buying my vehicle and the salesperson mentioned a service protection plan, my first response was “thanks but no thanks”. But after he politely explained and showed me how extensive the list of coverage was, I was impressed enough to buy it. Well 3 years have passed and I think the has more than paid for itself. I’m convinced I made the right decision!
Dave N.
Dave N.
★★★★★
Chicago, IL
The day I brought home my newly purchased Mercedes for the first time was one of the fondest memories of my life. So, you can imagine how distraught I was when my air conditioning failed 300 miles from home while I was vacationing with my family. I called HWG and not only did they find a local repair shop for me, but they helped speed up things very quickly to get me back on the road and vacationing with my family in no time.
Ron S.
Ron S.
★★★★★
Boston, MA
As a service manager for over 25 years, I have had dealings with numerous service contract companies and insurance companies. HWG is by far the finest and most pleasurable to work with. Their friendly, courteous staff makes the claim process easy and painless. I recommend HWG to all my service customers.
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