Your Dealer Experience
What is Your Dealership Experience (YDE)?
YDE is a digital platform designed to enhance the claims experience for repair facilities, Agents, and Dealers. YDE aims to go beyond one-time service interactions by creating a streamlined and positive experience that fosters customer retention and repeat business.
The platform is user-friendly and leverages automation to simplify the claims submission process, making it fast, seamless, and efficient.
How Does YDE Work?
At its core, YDE uses advanced process automation to ensure that a parts and labor limited warranty is captured on every eligible repair order (RO).
KEY FEATURES OF YDE AUTOMATION
Digital Warranty Access
Repair facilities can receive a digital version of the customers’ warranty coverage for easy viewing and reference.
Automatic Warranty Capture
Data Integration
The DMS integration also allows YDE to collect and store relevant claim data for use by warranty administrators.
CLAIMS AUTOMATION
Digital Warranty Access
When service is needed, customers or service providers can easily submit a claim directly from their mobile device using YDE’s intuitive user interface.
Real-Time Communication
Repair facilities can quickly communicate with HWG Claims Adjusters to check for status updates, submit missing information, or resolve questions efficiently.
Schedule your personalized training or reach out to learn more.
Available in the App Store for both iOS & Android
We Offer Comprehensive Training & Support
HWG offers comprehensive training to ensure a smooth transition and maximize the platform’s impact on customer service and claims resolution
BRIDGING THE GAP
Training is designed to bridge the communication gap between repair facilities and Adjusters, allowing teams to spend more time focusing on the customer and less time managing the claims process.
The result? A faster, more seamless customer experience.
Training Options
One-on-One Personalized Training
Customized sessions on the YDEM platform to fit your specific needs and workflow.
Group Training
Ideal for teams or departments, helping ensure consistency across the board.
Video Reference Guides
On-demand video tutorials are available for quick refreshers or onboarding new team members.
Cross-Platform Compatibility
The YDE software works alongside most existing platforms, ensuring easy integration with your current systems.
Getting Started with YDE is Quick & Easy!
FAQ for Strategic DX Portal Submission
GENERAL QUESTIONS
Claims are answered during our normal business hours of 7am-6pm, Monday-Friday, CST
YDE will allow users full access to their profile allowing for password resets, etc. If you experience an error or need assistance, please contact your Selling Agent.
Yes. Once a claim is submitted you receive a copy of the submission via email and portal notification.
This code links your Dealer profile with our administration system and is provided to you at the time of setup.
TECHNICAL QUESTIONS
YDE will allow users full access to their profile allowing for password resets, etc. If you experience an error or need assistance, please contact your Selling Agent.
This code is provided at the time of setup and links your Dealerships profile with YDE.
Yes.
