FAQ – Headstart Warranty Group

FAQ

How do I place a claim?

Please have the repair facility of your choice call us at 888-964-1899 with their diagnosis prior to the repair. They can also submit the claim online at www.headstartwarrantygroup.com

Where can I take my vehicle?

You can take your vehicle to any state licensed repair facility with a valid business license and tax id. If you need assistance finding one, please visit www.RepairPal.com/headstart

What is a waiting period?

The waiting period is the time and mileage in which a claim cannot be placed. Usually, it is 30 days and 1000 miles after the purchase of the agreement. Any issues present at the time of the agreement purchase or any failures that occur during this waiting period are not eligible for coverage.

What maintenance is required?

Please maintain your vehicle per the manufacturer’s guidelines and keep the verifiable records in case they are ever requested from you.

How do I make my monthly payment/how can I update my payment method?

Here at Headstart, we do not take payments from customers. Please contact your lien holder for any questions or concerns regarding your monthly payments.

How do I get a rental?

To avoid any unforeseen out of pocket expenses, please to do not obtain a rental until the claim is decided on. If your agreement assists with rental, it will be based on approved labor hours only.

How do I transfer this agreement?

Transfers are from person to person, not vehicle to vehicle. That being said, a transfer must be initiated by our contract holder after a private sale. If this applies to your situation, please email claims@headstartwarrantygroup.com to obtain a transfer form and next steps.

How do I cancel, what will my cancellation refund be and how will I receive it?

All cancellations must be initiated by the selling Dealership – please refer to your selling Dealership

Buying a car has always been a chore for me and my husband. During the purchasing process we met with a finance manager and when he suggested we buy the Protection Plan, I thought it was just another way for the dealership to make money. We weighed out the options and finally agreed to buy a contract, and we are so glad we did! The dealership and HWG have been a pleasure to deal with.

Having the ability to offer customers a HWG Protection Plan makes my job easy. I have always understood that to be an excellent salesperson, you need to believe in what you are selling. I have so much faith in HWG that I bought contracts for both of my own personal vehicles.

I bought my Volvo with the intentions that I would be keeping it for quite a few years. As luck would have it, a month after the manufacturer’s expired, my power window stopped working. That’s when my HWG Service Contract kicked in and everything was repaired at no cost to me. Having that extra protection has been nothing but a pleasant experience for me and my car!

We have been selling HWG Service Contracts for over 10 years now, and it is still the only extended service plan we make available to our customers. The employees at HWG have always stood behind their product and have not only provided us with superior customer service but have gone beyond our expectations countless times.

When I was buying my vehicle and the salesperson mentioned a service protection plan, my first response was “thanks but no thanks”. But after he politely explained and showed me how extensive the list of coverage was, I was impressed enough to buy it. Well 3 years have passed and I think the has more than paid for itself. I’m convinced I made the right decision!

The day I brought home my newly purchased Mercedes for the first time was one of the fondest memories of my life. So, you can imagine how distraught I was when my air conditioning failed 300 miles from home while I was vacationing with my family. I called HWG and not only did they find a local repair shop for me, but they helped speed up things very quickly to get me back on the road and vacationing with my family in no time.

As a service manager for over 25 years, I have had dealings with numerous service contract companies and insurance companies. HWG is by far the finest and most pleasurable to work with. Their friendly, courteous staff makes the claim process easy and painless. I recommend HWG to all my service customers.